Refund PolicyThe Counter Connection Promise: if we ever let you down, we’ll return your purchase—simple as that. Why? Because when we do a bad job, we want it to be easy for you to punish us. We believe that when a customer has a bad experience, companies pay for it sooner or later—so we’d rather pay fast so we can make things right before its too late. We never want to be at war with our customers, so more freedom and trust for our customers.

However, if you’re that person that buys many Counter Connection Vouchers and tries to get refunds for all of them, we’re obviously going to know and prevent you from ever purchasing another Counter Connection Voucher. As you know, we’re not the merchant, so while we’ll accept a return if you feel like we did something that let you down, we’re still not legally responsible if you are injured or killed using your Counter Connection Vouchers. In other words, Counter Connection is a deal portal and nothing more.

 

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